Privacy Policy and Cookies


This is the privacy notice of Craven Clinic Ltd. In this document, “we”, “our”, or “us” refer to Craven Clinic Ltd.


1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on.

2. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website or contact made by telephone or ‘walk in’ are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

3. We undertake to preserve the confidentiality of all information you provide to us.

4. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

5. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at

6. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website or by any telephone call you make to us or by ‘walk in’.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the bases for each category.

If a bases on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the bases changes then if required by law we shall notify you of the change and of any new bases under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you

When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

• verify your identity for security purposes

• sell products to you

• provide you with our services

• provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.


We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you with more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail or telephone to which you would reasonably expect us to reply with information regarding our products and services.

If you have given us explicit permission to do so, we may pass your name, contact information and any other information that you give us about your circumstances and health to any of our Therapists that together we have agreed to share the information with in regards to obtaining their services or products that you would find useful. This can be by email, telephone or ‘walk in’ to the Clinic itself.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at

3. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request for our tax purposes e.g. access to our appointments diaries.

This may include your personal information.

Specific uses of information you provide to us

4. Information provided on the understanding that it will be shared with a third party

We will only ever share your personal or other information with a third party as Point 2 above; the third party being a therapist or member of staff that works here at Craven Clinic Ltd.

We do not share any information either personal or other with anyone outside of Craven Clinic Ltd.

5. Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

You can raise an issue either by telephone: 01756 796690 or by email:

6. Information relating to your method of payment

At the point of payment by credit/debit card, either via the website or in the Clinic you are transferred to a secure page on the website PayPal. No payment details are kept on our website or servers. All payment data is fully secure, safe and processed through PayPal who is fully PCI compliant.

Use of information we collect through automated systems when you visit our website

7. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of our website.

For further information on cookies please visit the following third party website:

Disclosure and sharing of your information

Access to your own information

8. Access to your personal information

• Information we hold of yours will be on email between you, us and Therapists at Craven Clinic Ltd in relation to products or services that you have enquired about.

• We will also hold some limited information e.g. name and contact telephone number in our diaries which are used by the different Therapists to organise their working day re appointment times.

• Any enquiry in relation to this information can be requested by either telephone: 01756 796690 or email:

• More detailed personal information including health information is processed by each individual Therapist at Craven Clinic Ltd and any request to see that information needs to be made with that individual Therapist.

9. Editing/Removal of your information

If you wish us to edit or remove personally identifiable information that Craven Clinic Ltd. hold then please make contact either by telephone: 01756 796690 or email: and we will look into your request and liaise with you.

10. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

11. How you can complain

• If you are not happy with our privacy policy or if you have any complaint then you should tell us by email. Our address is

• If you are in any way dissatisfied about how we deal with your complaint and/or your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office; this can be done at

12. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

• to provide you with the services you have requested

• to comply with other law, including for the period demanded by our tax authorities

• to support a claim or defence in court

13. Review of this privacy policy

We may update this privacy policy from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website or email facility.

If you have any question regarding our privacy policy, please contact us by either telephone: 01756 796690 or email:

Mount Pleasant
High Street
North Yorkshire
BD23 1JZ

01756 796690

Therapy Rooms Available to Rent

Please ring our Reception

01756 796690

Clinic Hours...

The Clinic Reception is open
Monday | 9am - 5pm
Tuesday | 9am - 5pm
Wednesday | 9am - 5pm
Thursday | 9am - 5pm
Friday | 9am - 5pm

Many therapists hold early morning, evening and
weekend appointments - please contact us for details

Payments - Each therapist has their own payment scale and requires payment by cash or cheque please... Alternatively purchase a treatment voucher online

Craven Clinic Ltd

Mount Pleasant, High Street, Skipton, BD23 1JZ

Registered in England and Wales No.04467074

Copyright - Craven Clinic 2012